Contacts

Post‑Sales Support

You can find information about post‑sales support on this page.

For Post‑Sales Support

To get support for the service you have purchased, you can use the e‑mail address support@core.gen.tr or use the form below. Our support team will respond to your request as soon as possible. If possible, describing your problem in detail and specifying any error codes you encountered can help you receive a faster response.

Our Support Coverage

Technical Issues – Server, network, application performance, and access problems
Software Support – Update, configuration, and troubleshooting of installed software
Security – Security vulnerabilities, attack detection, and preventive measures
Backup and Recovery – Data backup and restore operations
API and Integration – Integration support with third‑party applications
Performance Improvement – System performance analysis and optimization recommendations

Our Support Process

Support Request – Fill out the form or send an e‑mail.
Preliminary Assessment – Our support team prioritizes your request.
Resolution Process – Our specialist contacts you to resolve your issue.
Resolution and Feedback – The problem is resolved and we receive your feedback.

Emergency Situations

For emergencies, please send an e‑mail to support@core.gen.tr and write "URGENT" in the subject line. Emergency situations are evaluated 24/7.

Sales and Pre‑Sales

You can find information about sales and pre‑sales support on this page.

For Sales and Pre‑Sales

To get information about our products and services, you can use the e‑mail address sales@core.gen.tr or fill out the form below.

Services You Might Be Interested In

Cloud Servers – High‑performance virtual servers
Web Hosting – WordPress, Joomla, custom applications
E‑commerce Solutions – Secure and scalable infrastructure
Corporate E‑mail – Professional e‑mail services
Data Backup – Automated backup and recovery
Technical Consulting – Infrastructure and security consulting

Why Choose Us?

24/7 Support – Uninterrupted technical support
High Performance – SSD disks, high bandwidth
Security – Regular backups and up‑to‑date security measures
Flexible Solutions – Custom packages tailored to your needs
Experience – Years of industry expertise

Note: After filling out the form, we will contact you as soon as possible. For urgent matters, please send an e‑mail to sales@core.gen.tr.